Last updated: July 17, 2026
1. Overview
TaskNotify subscriptions are billed in advance on a monthly or annual basis. Paddle is the merchant of record and processes payments, cancellations, and refunds for TaskNotify.
Except where required by applicable law or expressly stated in this policy, payments are non-refundable and non-exchangeable. This does not limit any mandatory consumer rights you may have.
2. Cancelling a Subscription
You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period, and you will retain access to paid features until then. You will not be charged again after the cancellation takes effect.
Cancelling a subscription does not automatically refund charges already paid. We do not normally provide refunds or credits for partial billing periods, unused time, plan downgrades, or failure to use the Service.
You can cancel through the Paddle customer portal using the Manage subscription link in your purchase receipt or by asking TaskNotify to manage your subscription.
3. Statutory Withdrawal Rights
Consumers in the European Union, European Economic Area, Switzerland, and the United Kingdom may have a statutory right to withdraw from certain digital-content or digital-service purchases within 14 calendar days. This generally applies to the first payment under a subscription and may apply again when a free trial converts to a paid subscription. Additional rights may apply in some countries.
The effect of starting to use a purchase during that period depends on how applicable law classifies it. For digital content supplied immediately, the withdrawal right may cease if you gave prior express consent and acknowledged the loss of that right. For a digital service that begins at your express request during the withdrawal period, applicable law may instead permit a proportionate charge for the service already supplied.
Paddle’s Refund Policy and Buyer Terms describe the rights that apply to purchases for which Paddle is the seller. Where local law gives you greater or non-waivable rights, those rights prevail.
4. Service Problems
If a material technical problem prevents you from accessing the paid features described at purchase, contact us so we can try to resolve it. If the problem cannot be resolved within a reasonable time, you may be entitled to a full or proportionate refund, price reduction, or termination under applicable consumer law.
This policy does not limit rights relating to a digital service that is faulty, not as described, not supplied, or otherwise not in conformity with the contract.
5. Duplicate, Incorrect, or Unrecognized Charges
If you believe you were charged more than once, charged an incorrect amount, or charged after a cancellation took effect, contact Paddle promptly through the support link in your receipt or at paddle.net.
For other refund requests, including accidental purchases or renewals, submit your request within 14 days of the charge. Paddle reviews discretionary requests case by case and may approve a full or partial refund or decline the request. Submitting a request does not guarantee a refund.
Refunds may be refused where there is evidence of fraud, refund abuse, or other manipulative behavior.
6. How to Request a Refund
To request a refund or exercise a statutory withdrawal right:
- use the View receipt or Manage subscription link in your Paddle purchase email; or
- visit paddle.net and select Request a refund.
You may also contact support@17labs.ai if you need help identifying your purchase or troubleshooting the Service. Because Paddle is the merchant of record, eligible refunds are issued by Paddle, normally to the original payment method. Access to the refunded paid subscription may end when the refund is issued.
7. Processing Time
Approved refunds are processed without undue delay. Where applicable law sets a deadline, the refund will be processed within that deadline. Depending on your bank or payment provider, it may take additional time for the credit to appear on your statement.
8. Changes to This Policy
We may update this policy from time to time. The version in effect when you made your purchase will apply to that transaction, together with Paddle’s applicable buyer terms and any mandatory law.
9. Contact
For billing or refund support, contact: support@17labs.ai
For legal inquiries, contact: legal@17labs.ai